Connect a channel
Telegram bot, personal Telegram or a chat on your website
Four ways in, one place to answer
Connect what your customers already use. Every conversation lands in the same inbox, with the same AI agent behind it.
Instagram, Facebook Messenger, Viber, WeChat, LINE and SMS — soon.
Hi! Can I book an appointment with a GP this week?10:12
Start the conversation with a client first
Search
Marta Kovacs21:06Oak table, 160 cm
Fedelya Commo20:41Delivery to Lisbon2
Bill Nord19:12Six chairs, invoice sent
Jay Eriston18:03Fitting tomorrow, 15:301
Pablo Salas17:28Fitted wardrobe, surveyed
LJ Majorie16:55Armchair, paid by card3
Dana Kim16:10Can we move it to Friday?1
John Jones15:34Invoice paid, waiting for confirmation
Pick a conversation or start a new one
Find a client by @username or by phone number in Telegram, and start the conversation first.
- Start a dialog from the chat list — no bot, no template, no waiting for them to write first
- Every outgoing conversation gets a card, a stage and a responsible person, like any other
None of the eight platforms we compared can do this: they all wait for the customer to write first.
Voice messages
Your client gets a real voice message.
It arrives with a waveform and plays in one tap, just like a voice message from a friend.
- Works on every channel: Telegram bots, personal Telegram and the AI chat widget.
- Send now or later, the same way as a text message.
- Listen before you send, delete it if you want to try again.
Bloom Coffee
online
Hi! Could you tell me how to get to you from the station?
0:07
Setup
Everything is set up by the Assistant — as easy as creating an email account
We walk you through the system step by step. Every setting is a simple step with a plain question — no integrator and no onboarding calls. In a hurry, or not in the mood right now? Come back to any step later and finish the setup. Made with love, and for people.
Turn on an AI agent
It replies while you are busy
Get the link or the code
A link to your bot or a line of code for your website
1
Connect a channel
Telegram bot, personal Telegram or a chat on your website
Answer from your personal Telegram, without giving us access to it
Telegram Business lets your bot reply in your personal chats on your behalf. Cicada never logs into your account: you add the bot as a helper yourself, and it answers by your automation or AI agent.
- 1
Connect your bot to Cicada with its token.
- 2
In Telegram open Settings → Telegram Business → Chatbots and pick the bot.
- 3
Allow it to reply and choose the chats it serves.
- 4
Put an automation or an AI agent on the bot project stage. Replies go out from your name.
Needs Telegram Premium. Telegram lets the bot reply if the client wrote within the last 24 hours.
Personal Telegram is included in Start — from $39 a month
Compare plansQuestions people actually ask
Yes. The free plan never expires and needs no card. Connect Telegram, email and website chat to one inbox, set up your AI agent and test its answers in the sandbox. When you want it to answer real customers, pick a plan: with your own AI key it starts at $19 a month.
Yes, and that is the point. A personal Telegram account connects by QR or phone code, a bot by its token from BotFather.
Only if you want it to. It has three modes: answer on its own, suggest a reply for your operator, or stay silent and just fill in the deal card. You decide per project — and you can stop it in any single conversation without touching the others.
Top up your balance by bank card via Stripe or in crypto — USDT, BTC, ETH, TON and other coins; the amount in the coin is worked out for you. The balance pays for the plan and for AI generations beyond the package.
You and the people you invite, with the access you give them. Roles decide who sees which projects and channels.
Let the first conversation start today
Set up an AI agent, connect a channel and see what a conversation that makes money looks like.
Start freeFree plan, no card needed.