Refund Policy — Cicada.Team

Last updated: 4 October 2026 · Effective: 4 October 2026

This policy explains how refunds work for payments made on cicada.team. It is part of our Terms of Service.

1. How to request a refund

• Write to [email protected] from the email address of your account within 14 days of the payment.
• Include the account email, the date and amount of the payment and the reason for the request.

2. How requests are reviewed

• Every request is reviewed individually and manually. There are no automatic refunds.
• We reply within 30 days of receiving the request. We may ask for additional information.
• A refund may be full, partial or declined, depending on the circumstances.

3. What is usually not refunded

• Usage that has already been consumed, including AI generation, messages sent and channel time used.
• Payments for accounts suspended for a breach of the Terms of Service.
• Repeated requests that look like misuse of this policy.

4. How the money is returned

• An approved refund is returned to the original payment method. Taxes charged on the payment are refunded in the same proportion.
• Banks usually show the refund within 5–10 business days after we issue it.

5. Before opening a dispute with your bank

Please contact us first: most questions are resolved faster by email than through a card dispute.

6. Your statutory rights

Nothing in this policy limits rights that the law gives you as a consumer.

7. Contact

Refund questions: [email protected].