Chatbot for a dental clinic: how to book patients around the clock

A patient with a toothache writes at eleven at night. If nobody answers, by morning they are sitting in another clinic. That is why more and more dental clinics put a chatbot on their website, in Telegram and on their email: it answers at once and does not let the booking slip away.

What patients ask

Almost always the same things: how much a cleaning costs, whether you do implants, when there is a free slot, where you are and whether they can come without an appointment. The front desk answers these questions dozens of times a day. An AI chatbot answers them from your price list and documents, in the tone you choose.

How it books the visit

The agent asks for the name, the service and the time that suits the patient. With that it creates a deal in your pipeline and a task for the front desk, which only confirms the time. The whole conversation is saved, so nobody asks the same thing twice.

The day before the visit, an automation sends a reminder. It is the simplest way to cut no-shows and empty slots in the schedule.

What the chatbot does not do

It does not give medical advice. If the patient asks about pain or treatment, the agent passes the conversation to the front desk with the full history. And anyone on the team can press stop in the chat and take the conversation at any moment.

Website, Telegram and email in one inbox

The website chat is installed with one line of code. The Telegram bot connects in a few minutes. The clinic’s mailbox connects with an app password, and patient emails arrive as chats too. All messages land in the same inbox, and the team sees who handles each conversation.

How to start

Create an agent, upload your price list and test it in the sandbox: free replies, no card. If you like it, connect it to your website, Telegram and email. Cicada has a separate page for dental clinics with example conversations.